Best Practical released a new RT extension with the succinct name of
RT::Extension::ExtractSubjectTagOnTransaction to CPAN today. (This is
the extension Jesse referred to in
http://gossamer-threads.com/lists/rt/users/45080) As explained in the
README, it is by default configured to look for the tags of other RT
instances in e-mail and add them to the subject line of the ticket they
refer to, allowing you to keep tickets synchronized across instances.
It is also able to extract arbitrary subject tags via two configuration
directives, so it should be useful to synchronize with other systems,
such as network monitoring systems, which use e-mail.
RT::Extension::ExtractSubjectTagOnTransaction should be available from
your favorite CPAN mirror or at
Full useage instructions are provided in the distribution’s README.
Kevin Riggle email@example.com
Best Practical Solutions, LLC