We’re happy to announce that the 2022 schedule for remote training sessions of 2022 is out!
Join us for the first two sessions - RT Administration on March 23rd & RTIR Training on June 8th. Click here for the full schedule, more details, and a link to register.
Request Tracker Administration
Date: March 23rd, 2022
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- RT configuration options
- Creating and managing queues
- Lifecycles
- Creating users, including LDAP/AD integration
- Authentication options
- Building flexible rights models
- Global configurations and rights
- Managing groups
- Creating and configuring custom fields
- Custom roles
- Scrips, templates, notifications
- Service level agreements
- Finding and installing extensions for additional features
RTIR
Date: June 8th, 2022
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- Review of RTIR workflow
- Using RTIR for incident response
- Explanation of RTIR queues: Incident Reports, Incidents, Investigations, Countermeasures
- Built-in tools
- Service level agreements (SLAs)
- Auto-setting custom fields from email contents
- Integrating RTIR with other tools
If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.