Announcing 2022 Request Tracker Remote Training Sessions

We’re happy to announce that the 2022 schedule for remote training sessions of 2022 is out!

Join us for the first two sessions - RT Administration on March 23rd & RTIR Training on June 8th. Click here for the full schedule, more details, and a link to register.

Request Tracker Administration
Date: March 23rd, 2022
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)

Agenda to include:

  • RT configuration options
  • Creating and managing queues
  • Lifecycles
  • Creating users, including LDAP/AD integration
  • Authentication options
  • Building flexible rights models
  • Global configurations and rights
  • Managing groups
  • Creating and configuring custom fields
  • Custom roles
  • Scrips, templates, notifications
  • Service level agreements
  • Finding and installing extensions for additional features

RTIR
Date: June 8th, 2022
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)

Agenda to include:

  • Review of RTIR workflow
  • Using RTIR for incident response
  • Explanation of RTIR queues: Incident Reports, Incidents, Investigations, Countermeasures
  • Built-in tools
  • Service level agreements (SLAs)
  • Auto-setting custom fields from email contents
  • Integrating RTIR with other tools

If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.

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