We’re happy to announce the first remote training sessions of 2021!
Join us for Request Tracker User Training on March 10th & RT Administration on May 12th. Click here for details and registration.
Request Tracker User Training
Date: March 10th, 2021
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- Core concepts
- Working with tickets
- Updating tickets, replying, commenting
- Ticket metadata, history, custom fields
- Understanding users and roles
- Articles
- Preferences
- Searching and reporting with the query builder
- Saved searches
- Dashboards
- Basic approvals
- Review of additional RT features (assets and others)
Request Tracker Administration
Date: May 12th, 2021
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- RT configuration options
- Creating and managing queues
- Lifecycles
- Creating users, including LDAP/AD integration
- Authentication options
- Building flexible rights models
- Global configurations and rights
- Managing groups
- Creating and configuring custom fields
- Custom roles
- Scrips, templates, notifications
- Service level agreements
- Finding and installing extensions for additional features
If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.