Announcing StockAnswers 0.2
StockAnswers for RT is a very simple way to allow your users to insert
"Stock Answers" (or templates, or canned responses, or prewritten
verbiage) into their correspondence. This might be useful for a
helpdesk type RequestTracker setup where you have common questions and
answers, and don’t feel like typing them, or cutting and pasting.
The stock answers are by default just text files, but it’s easy to
extend this so the answers can come from anywhere.
Changes from 0.1 include a few bug fixes and a select box/pulldown
instead of the popup page to select tickets. (thanks to Byron