Announce: per-queue branding for RT

I’m pleased to announce that it’s now possible to "brand"
the outgoing mail for each queue in your RT instance separately
using a new RT extension that works on RT 3.2 and RT 3.4.

You can download this extension from:

http://search.cpan.org/~jesse/RT-Extension-BrandedQueues-0.1/

From the README:

This extension for RT 3.2 and 3.4 allows sites to “Brand” individual queues
with distinct tokens in the Subject: headers of outgoing email messages.

To enable this extension:

cd into the unpacked distribution directory

perl Makefile.PL
make
make install

edit your RT_SiteConfig.pm library to add the following line

immediately before the last line of the file:

use RT::Extension::BrandedQueues;

The only thing after that use …" line should be the line:

1;

You’ll also need to modify any of your local email templates which use
the $rtname variable. To edit your templates, log into RT as your
administrative user, then click:

Configuration -> Global -> Templates ->

For example, RT’s default “Autoreply” includes this line:

“There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].”

Change this line to read:

“There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$Ticket->QueueObj->Tag} #{$Ticket->id()}].”