I’m pleased to announce that it’s now possible to “brand”
the outgoing mail for each queue in your RT instance separately
using a new RT extension that works on RT 3.2 and RT 3.4.
You can download this extension from:
From the README:
This extension for RT 3.2 and 3.4 allows sites to “Brand” individual queues
with distinct tokens in the Subject: headers of outgoing email messages.
To enable this extension:
cd into the unpacked distribution directory
perl Makefile.PL
make
make install
edit your RT_SiteConfig.pm library to add the following line
immediately before the last line of the file:
use RT::Extension::BrandedQueues;
The only thing after that use …" line should be the line:
1;
You’ll also need to modify any of your local email templates which use
the $rtname variable. To edit your templates, log into RT as your
administrative user, then click:
Configuration → Global → Templates →
For example, RT’s default “Autoreply” includes this line:
“There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].”
Change this line to read:
“There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$Ticket->QueueObj->Tag} #{$Ticket->id()}].”