An alternative to SeeQueue?

RT Users
1

I’m in a situation where I’ve a large number of users in various groups.
I’d like them to be operating with some transparency, which translates
into users, by default, being able to look to see what’s going on in other
queues than the ones they operate in on a daily basis, should they need
to.

However, “SeeQueue” looks to be a bit overloaded. Amongst other things, it
drives the default widget that displays newest unowned tickets.

I’m wondering what the best approach would be to deal with this: either
providing a user-tweakable list of queues to filter to (like the “quick
search” widget does), or adding an additional right alongside “SeeQueue”
to limit which queues the “X newest unowned tickets” a particular user
gets.

Recommendations…?

jan grant, ISYS, University of Bristol. http://www.bris.ac.uk/
Tel +44 (0)117 3317661 jan's very old home page
Bolstered by my success with vi, I proceeded to learn C with ‘learn c’.

2

I’m in a situation where I’ve a large number of users in various groups.
I’d like them to be operating with some transparency, which translates
into users, by default, being able to look to see what’s going on in other
queues than the ones they operate in on a daily basis, should they need
to.

However, “SeeQueue” looks to be a bit overloaded. Amongst other things, it
drives the default widget that displays newest unowned tickets.

I’m wondering what the best approach would be to deal with this: either
providing a user-tweakable list of queues to filter to (like the “quick
search” widget does), or adding an additional right alongside “SeeQueue”
to limit which queues the “X newest unowned tickets” a particular user
gets.

Recommendations…?

Just to clarify:

  • I want all users, pretty much, to have “SeeQueue” just about everywhere
    (openness is good)
  • I want the queues visible to a particular user under “X newest unowned
    tickets” on the home page to be more restricted.
    (clutter is bad)

I am planning on trying to do this with the introduction of an additional
right,

ReportLatestUnownedTickets

which can be granted more sparingly, and modifying the widget
appropriately.

I’m soliciting advice as to whether this is the obvious best way to do
this or if there’s a preferred approach.

Cheers,
jan