(I’ve been blind when reading the buglist before. If this is already
documented please point me to the bug. If it’s fixed, even better)
We noticed earlier this week that RT2.0.8_02 is reopening a ticket if you
- set the status to resolved in Jumbo->Modify ticket
- correspond with the requestor in Jumbo->Update ticket.
It looks like RT is doing the updates out of order (setting the status
to resolved, updating the transaction table with the correspondence, and
then reopening the ticket because of the correspondence). I think it should
be updating the transaction with the correspondence and then doing the
Travis Campbell - Unix Systems Administrator = email@example.com
5900 E. Ben White Blvd, Austin, TX 78741 = firstname.lastname@example.org
TEL: (512) 602-1888 PAG: (512) 604-0341 = email@example.com
"Does anything work as expected?" Yes. An axe through the CPU.