Thanks for the help on my email problems.
I am seeking advice on how to proceed. We would like to alter the
display of the ticket when sent to the printer. We have modified the
css file accordingly. The selection of which css (rt or ours) is made
by checking the media.
We would like to add some fields to print out. For instance, add a
signature line, and some entries for start and stop time. Someone will
then go back enter the time data into RT.
to be clear, seeing something like this:
START ____________ STOP _____________
somewhere on the print out.
I am browsing through the many html files and am not seeing what needs
to be modified.
Any comments on this venture would be well appreciated.
Enjoy the evening!
|| firstname.lastname@example.org | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399