This may have been discussed before. I guess I have seen some posts almost
touching on it, but I’d appreciate more advise on this issue.
We run rt-2.0.14 (just upgraded). We have our staff members interacting
directly with rt because they have accounts and I have given them the access.
We are planning on letting non-staff members (say our clients) access RT for
the purpose of following up on their requests, just in case there is a delay.
Is there anyone doing something like this?
- How did you implement it, given there are so many different requestors?
- What level of access did you give them?
Thanking you in advance.
cheers - wash
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