Allowing everyone to create a ticket

I have just extended the reach of my RT install to everyone who wishes
to send me a problem, however users that are not registered to RT
generate the message :

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email user@somewhere.com

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue general.

Following the advise from the email, I first had to create the group
Everyone (there was no queue listed) and then I added in CreateTicket,
to both the Systems Groups and User Defined Groups sections in the Group
rights - Yes the group now appears twice.

This however does not allow anyone to create a new ticket, can anyone
suggest what I may be missing?

I have also added these rights to the Everyone group globally to see if
that made a difference.

OS RHEL 4
RT Version 3.4.5

Many thanks,

Neil.

Neil Marjoram
Systems Manager
Adastral Park Campus
University College London
Ross Building
Adastral Park
Martlesham Heath
Ipswich - Suffolk
IP5 3RE

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There is already a Global role called everyone. Creating
a group called Everyone won’t do anything for you.On Mon, Mar 06, 2006 at 11:47:29AM +0000, Neil Marjoram wrote:

I have just extended the reach of my RT install to everyone who wishes
to send me a problem, however users that are not registered to RT
generate the message :

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email user@somewhere.com

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue general.

Following the advise from the email, I first had to create the group
Everyone (there was no queue listed) and then I added in CreateTicket,
to both the Systems Groups and User Defined Groups sections in the Group
rights - Yes the group now appears twice.

This however does not allow anyone to create a new ticket, can anyone
suggest what I may be missing?

I have also added these rights to the Everyone group globally to see if
that made a difference.

OS RHEL 4
RT Version 3.4.5

Many thanks,

Neil.


Neil Marjoram
Systems Manager
Adastral Park Campus
University College London
Ross Building
Adastral Park
Martlesham Heath
Ipswich - Suffolk
IP5 3RE

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