Allow requestor close ticket

RT Users
1

Hi,

I would like to let requestor to close their owns tickets.

So I grant to requestor :

Modifiyticket
DeletedTicket

but on the web SelfService interface I don’t see how the requestor can
close their ticket.

So I grant all rights to requestor (excludes administrator right) event so
I can find how the requestor can close their own tickets.

I didn’t change anything in the lifestyle

Regards.

JAS

Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
jeu 28 mar 2013 14:29:28 CET

2

Le 28/03/2013 ? 14:38:53+0100, Albert Shih a �crit

Hi,

I would like to let requestor to close their owns tickets.

So I grant to requestor :

Modifiyticket
DeletedTicket

but on the web SelfService interface I don’t see how the requestor can
close their ticket.

So I grant all rights to requestor (excludes administrator right) event so
I can find how the requestor can close their own tickets.

I can’t…

Sorry.

JAS
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
jeu 28 mar 2013 14:58:01 CET

3

I would like to let requestor to close their owns tickets.

So I grant to requestor :

Modifiyticket
DeletedTicket

but on the web SelfService interface I don’t see how the requestor can
close their ticket.

So I grant all rights to requestor (excludes administrator right) event so
I can find how the requestor can close their own tickets.

Where are you looking?
The Basics link and Reply link in Self Service should contain status
change dropdowns if the users have enough rights.

-kevin

4

Le 28/03/2013 ? 12:02:19-0400, Kevin Falcone a �crit> On Thu, Mar 28, 2013 at 02:38:53PM +0100, Albert Shih wrote:

I would like to let requestor to close their owns tickets.

So I grant to requestor :

Modifiyticket
DeletedTicket

but on the web SelfService interface I don’t see how the requestor can
close their ticket.

So I grant all rights to requestor (excludes administrator right) event so
I can find how the requestor can close their own tickets.

Where are you looking?
The Basics link and Reply link in Self Service should contain status
change dropdowns if the users have enough rights.

Ah thanks you very much.

I’m looking in the wrong place.

Regards.

JAS

Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
ven 29 mar 2013 09:37:22 CET