As a new subscriber please let me first say a big thank you to the RT
developers for an outstanding product.
Ok, now my problem. I would like users that don’t yet exist in RT’s
database (ie. have never communicated with RT before) to be able to
reply to tickets.
In particular what I’m doing is the following:- I’m opening a ticket
myself, with me being the requestor. I want to send an email from that
ticket to everyone in the company, not individually obviously by to a
company internal alias that forwards to all users.
Now if any of those users reply, I get the following email notification:
“RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.”
I have enabled CreateTicket, CommentOnTicket and ReplyToTicket for
Everyone in both Configuration–>Global–>GroupRights and
Configuration–>Groups–>General–>GroupRights
The General Queue is currently the only queue defined.
“RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.”
I have enabled CreateTicket, CommentOnTicket and ReplyToTicket for
Everyone in both Configuration–>Global–>GroupRights and
Configuration–>Groups–>General–>GroupRights
That sounds like a bug.
I’m using RT 3.0.0 on Linux/Apache/Postgres.
That’s ancient, in RT3-years. Can you upgrade to the latest
3.0.x version and see if you still suffer?
Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
“RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.”
I have enabled CreateTicket, CommentOnTicket and ReplyToTicket for
Everyone in both Configuration–>Global–>GroupRights and
Configuration–>Groups–>General–>GroupRights
That sounds like a bug.
I’m using RT 3.0.0 on Linux/Apache/Postgres.
That’s ancient, in RT3-years. Can you upgrade to the latest
3.0.x version and see if you still suffer?
Ok, now my problem. I would like users that don’t yet exist in RT’s
database (ie. have never communicated with RT before) to be able to
reply to tickets.
I’m using RT 3.0.0 on Linux/Apache/Postgres.
That was a bug in 3.0.0 and was fixed in 3.0.1. However I would suggest
you skip 3.0.1. and install 3.0.2 instead (3.0.1 had some new bugs
of its own).
