Allow "HTTP Basic Auth" for rt commandline tool

RT Developers
1

Hello!

This patch lets RT sites that use WebExternalAuth via HTTP Basic Auth use
the commandline tool. The attached patch was generated against rt-3.5.5.

(Please CC me, I’m not on the list…)

Kees Cook
Open Source Development Lab
kees@osdl.org

rt-auth.patch (1.89 KB)

2

Hi,

can someone hint out the syntax (oh…if possible at all…) to me to fill
customfields via the URL in ticket create?

I Imagine something like this:

https://rt.domain.com/Ticket/Create.html?\
Queue=30&
Subject=bb&
Requestors=+4122123123&
CustomField-53=abc

works ok for Queue, Subject and Requestor, but my custom field 53 stays
empty.

thanks
Alex

3

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Custom Fields do not have have this capacity in Ticket/Create.html. You
can submit with custom fields prepopulated, but not prepopulate and display.

Joby Walker
ITI SSG, University of Washington

PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Alexander Finger wrote:

Hi,

can someone hint out the syntax (oh…if possible at all…) to me to fill
customfields via the URL in ticket create?

I Imagine something like this:

https://rt.domain.com/Ticket/Create.html?\
Queue=30&
Subject=bb&
Requestors=+4122123123&
CustomField-53=abc

works ok for Queue, Subject and Requestor, but my custom field 53 stays
empty.

thanks
Alex

Rt-devel mailing list
Rt-devel@lists.bestpractical.com
The rt-devel Archives
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.1 (GNU/Linux)
Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org

iD8DBQFDOB8jgA0gpghkf88RAnHGAKCvSp72McsqO+XyIUx5MMVhCaYNMwCfcva7
KSSrh5rVLPc7g90l+rzqAL4=
=8/Lx
-----END PGP SIGNATURE-----

4

I ended up writing a wrapper in Perl:

→ Phone call comes in, User picks up
→ Softphone calls Wrapper via URL and transmits Caller-ID as well as
startdatetime
→ Wrapper opens RT.pm, creates the ticket and populates the customfileds
→ Wrapper then offers links to the ticket directly

As I am running basic auth on the apache, I have even the username in
the Wrapper, so i can assign the ticket to the right person.

just to let you know.