All ok but

when i try to create a ticket from email interface i have
the next error:

No permission to create tickets in the queue ‘’.

The web interface is working,the CLI also
only the email is the problem :frowning:

That’s simply because an anonymous requestor doesn’t have permission to
create tickets. I’m not sure if there’s a better way to do it, but I simply
gave ‘Everyone’ CreateTicket permission on the queue…

M

i did this but how to write the subject part
(queue name ).What is the format/tag ?On Thu, 21 Mar 2002 16:25:44 +0100 “Mikael Gunnarsson” mikael.gunnarsson@ports.se wrote:

That’s simply because an anonymous requestor doesn’t have permission to
create tickets. I’m not sure if there’s a better way to do it, but I simply
gave ‘Everyone’ CreateTicket permission on the queue…

M

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of marius popa
Sent: Thursday, March 21, 2002 10:46 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] All ok but …

when i try to create a ticket from email interface i have
the next error:

No permission to create tickets in the queue ‘’.

The web interface is working,the CLI also
only the email is the problem :frowning:


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marius popa wrote:

i did this but how to write the subject part (queue name ).What is the
format/tag ?

Have a separate e-mail alias for each queue, then the mail for that
address gets piped into rt-mailgate with the queue specified with --queue.

It doesn’t matter what the subject is (other than that it shouldn’t have
your ticket identifier tag in there if you’re trying to create a new
ticket).

Smylers
GBdirect
http://www.gbdirect.co.uk/

It Works thanks :slight_smile:
in the aliases was a wrong queue (“support”- not created)On Thu, 21 Mar 2002 16:08:25 +0000 (GMT) Smylers smylers@gbdirect.co.uk wrote:

marius popa wrote:

i did this but how to write the subject part (queue name ).What is the
format/tag ?

Have a separate e-mail alias for each queue, then the mail for that
address gets piped into rt-mailgate with the queue specified with --queue.

It doesn’t matter what the subject is (other than that it shouldn’t have
your ticket identifier tag in there if you’re trying to create a new
ticket).

Smylers

GBdirect
http://www.gbdirect.co.uk/


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