when i try to create a ticket from email interface i have
the next error:
No permission to create tickets in the queue ‘’.
The web interface is working,the CLI also
only the email is the problem
when i try to create a ticket from email interface i have
the next error:
No permission to create tickets in the queue ‘’.
The web interface is working,the CLI also
only the email is the problem
That’s simply because an anonymous requestor doesn’t have permission to
create tickets. I’m not sure if there’s a better way to do it, but I simply
gave ‘Everyone’ CreateTicket permission on the queue…
M
i did this but how to write the subject part
(queue name ).What is the format/tag ?On Thu, 21 Mar 2002 16:25:44 +0100 “Mikael Gunnarsson” mikael.gunnarsson@ports.se wrote:
That’s simply because an anonymous requestor doesn’t have permission to
create tickets. I’m not sure if there’s a better way to do it, but I simply
gave ‘Everyone’ CreateTicket permission on the queue…M
-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of marius popa
Sent: Thursday, March 21, 2002 10:46 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] All ok but …when i try to create a ticket from email interface i have
the next error:No permission to create tickets in the queue ‘’.
The web interface is working,the CLI also
only the email is the problem
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marius popa wrote:
i did this but how to write the subject part (queue name ).What is the
format/tag ?
Have a separate e-mail alias for each queue, then the mail for that
address gets piped into rt-mailgate with the queue specified with --queue.
It doesn’t matter what the subject is (other than that it shouldn’t have
your ticket identifier tag in there if you’re trying to create a new
ticket).
Smylers
GBdirect
It Works thanks
in the aliases was a wrong queue (“support”- not created)On Thu, 21 Mar 2002 16:08:25 +0000 (GMT) Smylers smylers@gbdirect.co.uk wrote:
marius popa wrote:
i did this but how to write the subject part (queue name ).What is the
format/tag ?Have a separate e-mail alias for each queue, then the mail for that
address gets piped into rt-mailgate with the queue specified with --queue.It doesn’t matter what the subject is (other than that it shouldn’t have
your ticket identifier tag in there if you’re trying to create a new
ticket).Smylers
GBdirect
http://www.gbdirect.co.uk/
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