Administrator's View

I recently upgraded from RT1 to RT2. In RT2, it shows the problems I own or
have created. As the IT Manager, I would like to see ALL tickets though.
Is the only way to do this through the Advance Search?

It would be nice to have something that looks like the Home screen, but
shows ALL tickets, so the Manager (me in this case) could keep an eye on all
the tickets.

Thanks.

Brandon

Easy, change the search parameters and just specify a queue…

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident-----Original Message-----
From: Brandon Pulsipher [mailto:brandon@mycomputer.com]
Sent: Friday, April 19, 2002 4:59 PM
To: 'rt-users@lists.fsck.com’
Subject: [rt-users] Administrator’s View

I recently upgraded from RT1 to RT2. In RT2, it shows the problems I own or
have created. As the IT Manager, I would like to see ALL tickets though.
Is the only way to do this through the Advance Search?

It would be nice to have something that looks like the Home screen, but
shows ALL tickets, so the Manager (me in this case) could keep an eye on all
the tickets.

Thanks.

Brandon

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