adminCcs not receiving notifications, mta error: "List:; syntax illegal"

RT Users
1

My RT can’t send notifications to adminCcs, the mail seems to be in
incorrect format for Sendmail.

This is what I see in sendmail’s mailq:

g119S2924740 388 Fri Feb 1 11:28 mail
(‘AdminCc of Request Ticket #10037’:;… List:; syntax
illega)
toni.willberg@company.com
otheradmin@company.com
thatadmin@company.com

And in maillog:

Feb 1 11:39:31 servername sendmail[24783]: g119dVX24783: g119dVY24783:
DSN: ‘AdminCc of Request Ticket #10038’:;… List:; syntax illegal for
recipient addresses

The configuration for queue watchers; Configuration > Queues >
Support-queue > Watchers:

Administrative Cc:

Admin First: otheradmin@company.com
Admin Second: thatadmin@company.com
Toni Willberg: toni.willberg@company.com

Those mail addresses we really use are valid and they work fine for
other than this AdminCc stuff.

It looks like RT has mixed Subject: and To: -fields for AdminCc
notifications.

Thanks for all help,

Toni

2

This is what I see in sendmail’s mailq:

g119S2924740 388 Fri Feb 1 11:28 mail
(‘AdminCc of Request Ticket #10037’:;… List:; syntax
illega)
toni.willberg@company.com
otheradmin@company.com
thatadmin@company.com

And weirdly enough, it seems that later my mailq was empty and all the
mail that was in queue has been delivered to those AdminCcs correctly.

Anyone experienced the same?

I’m running sendmail-8.11.6-3 (RH rpm) and it’s configured to use other
host as relay. The other MTA is CommunigatePro.

  • Toni
3

Did you comment the UserFriendly line in the config.pm as stated in the
readme and the file itself?

A.On 1 Feb 2002, Toni Willberg wrote:

Date: 01 Feb 2002 12:57:06 +0200
From: Toni Willberg toni.willberg@atbusiness.com
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] adminCcs not receiving notifications,
mta error: “List:; syntax illegal”

This is what I see in sendmail’s mailq:

g119S2924740 388 Fri Feb 1 11:28 mail
(‘AdminCc of Request Ticket #10037’:;… List:; syntax
illega)
toni.willberg@company.com
otheradmin@company.com
thatadmin@company.com

And weirdly enough, it seems that later my mailq was empty and all the
mail that was in queue has been delivered to those AdminCcs correctly.

Anyone experienced the same?

I’m running sendmail-8.11.6-3 (RH rpm) and it’s configured to use other
host as relay. The other MTA is CommunigatePro.

  • Toni

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4

Did you comment the UserFriendly line in the config.pm as stated in the
readme and the file itself?

Thanks!

Now I have this in config.pm and it works fine:

RT can optionally set a “Friendly” ‘To:’ header when sending messages

to

Ccs or AdminCcs (rather than having a blank ‘To:’ header.

This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL

If you are using sendmail, rather than postfix, qmail, exim or some

other MTA,

you must disable this option.

#$UseFriendlyToLine = 1;
$UseFriendlyToLine = 0;