AdminCC v CC

RT Users
1

I got a stupid question that I’m sure you guys can easily answer!! What’s the difference between an AdminCC and a CC wrt Watchers?? I would like to be notified everytime a ticket is touched, and have added myself as an AdminCC, but I still don’t get notified when tickets are changed.

Any ideas for me?!

2

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

  • Stevo [2003-05-16 13:12]:

I got a stupid question that I’m sure you guys can easily answer!!
What’s the difference between an AdminCC and a CC wrt Watchers?? I
would like to be notified everytime a ticket is touched, and have
added myself as an AdminCC, but I still don’t get notified when
tickets are changed.

Any ideas for me?!

Have you tried simply making yourself both a CC and an AdminCC?

(darren)

The man who is denied the opportunity of making decisions of
importance begins to regard as important the decisions he is allowed
to make.
– C. Northcote Parkinson
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.2 (GNU/Linux)

iD8DBQE+xR0VzsinjrVhZaoRAkAAAJ9iX8dD5EtYvkt20sI75OmBpwngCQCgh3TI
whzQyTFsbR3W0NrEJzHc+hg=
=UXcy
-----END PGP SIGNATURE-----

3
  1. AdminCC v CC (Stevo)
    Subject: [rt-users] AdminCC v CC
    I got a stupid question that I’m sure you guys can easily answer!! =
    What’s the difference between an AdminCC and a CC wrt Watchers?? I =
    would like to be notified everytime a ticket is touched, and have added =
    myself as an AdminCC, but I still don’t get notified when tickets are =
    changed.

Any ideas for me?!
Steveo,
Have you checked your scrips? Have you tested mail from RT? What type of
change are you talking about? Status change? Comment or Correspondence?

4

Stevo (checkpoint@ozbergs.com) wrote:

I got a stupid question that I’m sure you guys can easily answer!! What’s the difference between an AdminCC and a CC wrt Watchers?? I would like to be notified everytime a ticket is touched, and have added myself as an AdminCC, but I still don’t get notified when tickets are changed.

Any ideas for me?!

At first guess:

a) there is no scrip associated with transaction changes?

or

b) you’re doing the change, so it won’t notify you
(since you obviously know you’ve modified it)

Not sure about b), but that does happen with some aspects of RT.

Andy.

n: Andy Coates e: andy@bribed.net

5

I’m after any kind of change… And mail works great from RT - when someone
creates a ticket, it sends me an email that the ticket was created, but I’d
like to get an email anytime someone makes a status change, adds a comment
or adds correspondence.

I still don’t understand the difference between the AdminCC and CC as
well…

–Stevo----- Original Message -----
From: “Ron Alexander” ralexander@musiciansfriend.com
To: rt-users@lists.fsck.com
Sent: Friday, May 16, 2003 2:18 PM
Subject: [rt-users] RE: AdminCC v CC

  1. AdminCC v CC (Stevo)
    Subject: [rt-users] AdminCC v CC
    I got a stupid question that I’m sure you guys can easily answer!! =
    What’s the difference between an AdminCC and a CC wrt Watchers?? I =
    would like to be notified everytime a ticket is touched, and have added
    myself as an AdminCC, but I still don’t get notified when tickets are =
    changed.

Any ideas for me?!
Steveo,
Have you checked your scrips? Have you tested mail from RT? What type of
change are you talking about? Status change? Comment or Correspondence?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm