I was looking through the docs and couldn’t find it anywhere but I was
wondering if I give the AdminCC group global rights such as modify ticket
or own ticket does this mean that any admincc of any queue can do that to
any other queue or only to the queue they are an admincc of?
TIA
John
<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”
I was looking through the docs and couldn’t find it anywhere but I was
wondering if I give the AdminCC group global rights such as modify ticket
or own ticket does this mean that any admincc of any queue can do that to
any other queue or only to the queue they are an admincc of?TIA
John
Anyone with AdminCC access to the ticket in question. This could be the
queue AdminCC or an AdminCC added for that specific ticket.
We had cause to use just that feature quite recently - add a person as an
AdminCC for just one ticket and use the AdminCC rights to allow him to
see it etc in a queue we didn’t want to give him full rights to.
John