AdminCC info in what table?

In what RT database table is the ‘AdminCC’ of the ticket information is
stored. I want to add ‘AdminCC’s’ to a ticket from an external
application.

Thanks

Naweed Ahmed

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Naweed,

AdminCc’s are basicallt identified as groups and there are relationships
with ACL, GroupMembers & Tickets.

I’d advise having your external system just send an email to the correct
ticket and use CommandByMail to add an AdminCc. That way, RT will keep
everything in sync.

Kenn
LBNLOn Wed, Nov 24, 2010 at 12:27 PM, Ahmed, Mohammed Naweed (LNG-BCT) < naweedmohammed.ahmed@lexisnexis.com> wrote:

In what RT database table is the ‘AdminCC’ of the ticket information is
stored. I want to add ‘AdminCC’s’ to a ticket from an external application.

Thanks

Naweed Ahmed


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Or you can use the REST interface:

-ChrisAm 25.11.2010 00:48, schrieb Kenneth Crocker:

Naweed,

AdminCc’s are basicallt identified as groups and there are relationships
with ACL, GroupMembers & Tickets.

I’d advise having your external system just send an email to the correct
ticket and use CommandByMail to add an AdminCc. That way, RT will keep
everything in sync.

Kenn
LBNL

On Wed, Nov 24, 2010 at 12:27 PM, Ahmed, Mohammed Naweed (LNG-BCT) <naweedmohammed.ahmed@lexisnexis.com mailto:naweedmohammed.ahmed@lexisnexis.com> wrote:

In what RT database table is the �AdminCC� of the ticket information
is stored. I want to add �AdminCC�s� to a ticket from an external
application.

 

 

Thanks

*Naweed Ahmed*

 

------------------------------------------------------------------------

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