Admin watchers dont get emails

When someone sends in an email to create a new ticket the admincc list
doesnt get an email… why is that?

<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

Hi,

When someone sends in an email to create a new ticket the admincc list
doesnt get an email… why is that?

Do you have a working scrip for this action? ie.

'OnCreate NotifyAdminCcs with template ’

best regards,

Frank Reppin