Hi,
Been googling for 2 weeks with no success.
I have an issue with admin cc. I am listed as admin cc of a queue. If
someone adds a comment to a ticket i receive the correspondence, however
if someone emails a comment the correspondence is not sent out to admin
cc’s
Is this the standard way it should work? I would like all transacations
on a particular queue to be sent to the admin cc’s. Is this possible?
Bashir
you need scrip for that:
On any transaction notify admin ccs with template transaction.On Wed, Jun 3, 2009 at 2:48 PM, Bashir Jahed bashir.jahed@nha.co.za wrote:
Hi,
Been googling for 2 weeks with no success.
I have an issue with admin cc. I am listed as admin cc of a queue. If
someone adds a comment to a ticket i receive the correspondence, however if
someone emails a comment the correspondence is not sent out to admin cc’s
Is this the standard way it should work? I would like all transacations on a
particular queue to be sent to the admin cc’s. Is this possible?
Bashir
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.
Thanks Ruslan,
Put it in place now, will monitor today to see if it is working.
Help is appreciated.
Go WellFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: 03 June 2009 04:12 PM
To: Bashir Jahed
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] admin cc not receiving mail
you need scrip for that:
On any transaction notify admin ccs with template transaction.