Admin cc not receiving mail

Hi,

Been googling for 2 weeks with no success.

I have an issue with admin cc. I am listed as admin cc of a queue. If
someone adds a comment to a ticket i receive the correspondence, however
if someone emails a comment the correspondence is not sent out to admin
cc’s

Is this the standard way it should work? I would like all transacations
on a particular queue to be sent to the admin cc’s. Is this possible?

Bashir

you need scrip for that:

On any transaction notify admin ccs with template transaction.On Wed, Jun 3, 2009 at 2:48 PM, Bashir Jahed bashir.jahed@nha.co.za wrote:

Hi,

Been googling for 2 weeks with no success.

I have an issue with admin cc. I am listed as admin cc of a queue. If
someone adds a comment to a ticket i receive the correspondence, however if
someone emails a comment the correspondence is not sent out to admin cc’s

Is this the standard way it should work? I would like all transacations on a
particular queue to be sent to the admin cc’s. Is this possible?

Bashir


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Best regards, Ruslan.

Thanks Ruslan,

Put it in place now, will monitor today to see if it is working.

Help is appreciated.

Go WellFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: 03 June 2009 04:12 PM
To: Bashir Jahed
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] admin cc not receiving mail

you need scrip for that:

On any transaction notify admin ccs with template transaction.