I realize this maybe a very small minority of the RT users out there but:
- If you use RT (duh)
- If you use a Mac
- If you use Adium for chat
I wrote a quick Adium Xtra that when entering a ticket number returns
the url for the ticket in your RT system.
For example in Adium entering /rt{1234} will return:
http://myurl/rt/Ticket/Display.html?id=1234
In our office, we share ticket numbers over IM frequently and its just a
time savings for both sender and receiver to have the direct url.
I am posting the Xtra to the Adium website soon. If you can’t wait
email me and I will send direct. You will need to configure it for your
environment.
Open the zip file.
Right click (or control-click) the file rt.AdiumScripts and choose Show
Package Contents
Double click the file Contents/Resources/rt.scpt
It should open up Script Editor.
replace myurl in the line that says:
set parms to “http://myurl/rt/Ticket/Display.html?id=” & rtnumber
with your url.
Save and close.
Double click rt.AdiumScripts to install.
If you double clicked first… right click the rt.AdiumScripts that was
copied to your Library/Application Support/Adium folder and pick up the
directions from there.
Again I recognize the potential audience will be small, but if anyone
finds it useful you are welcome to it.
Thanks
Scott Sherrill
REMC#1