Does anyone know of an add-on to help manage replies within RT? I’m looking
for something to “hide” the original email when someone replies to a ticket?
That way, when we view tickets it’s not 50 pages long and only 20 pages of
real replies, the other 30 just “original/reply” data.
If that’s not clear, this is an example:
Currently:
My server is still offline…
We have rebooted your server, please check again.
My server is offline, can you please reboot?
That I’d like to see:
My server is still offline…
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