Please join us for our upcoming remote training sessions!
Request Tracker for Integration and Automation
Date: September 16th, 2020
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- Request Tracker REST APIs (1.0 and 2.0)
- Software libraries to access the REST APIs
- Calling external systems from RT
- RT’s command-line interface
- RT Perl API
- Writing command-line scripts to interface with the Perl API
- Building an extension
Request Tracker for Incident Response
Date: October 7th, 2020
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- Review of RTIR workflow
- Using RTIR for incident response
- Explanation of RTIR queues: Incident Reports, Incidents, Investigations, Countermeasures
- Built-in tools
- Service level agreements (SLAs)
- Auto-setting custom fields from email contents
- Integrating RTIR with other tools
RT Development: Writing RT Extensions
Date: November 18th, 2020
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- How RT works with extensions
- Review of some existing extensions to understand how they work
- Anatomy of an extension and what sorts of changes are possible
- How to build an extension from scratch
- Adding custom actions and conditions for scrips
- Using callbacks to modify behavior
- How to change RT’s web interface
- How to change the behavior of internals
- Custom command-line scripts
- Publishing your extension for others to see
To see the full details and sign up for our sessions please visit our training page.
If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.