My current ticketing system is Siebel, which we are
going to replace one RT2.0.14 is fully tested and
verified by my team.
We have a list of 250 users currently in Siebel al-
ready. We don’t want to have to hand add all these
users in RT, just so their email doesn’t tag them
with the ‘Nobody’ user.
Are there any recommended or contributed ways of
doing so? Does RT have a series of scripts whereby
user info can be pulled from alternate sources, such
as other databases or from Active Directory?
Thanks in advance.
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