The default RT At a glance includes the default search [_1] newest unowned tickets and it includes a convenient “Take” link which allows users to take ownership in one click. How can I add this “Take” link to a custom Saved Search because I want to build custom dashboards with this functionality but can’t get it to work.
My first step was to create a Saved Search that clones the Advanced settings from this default search
However, my custom Saved Search does not include the “Take” link. It displays the tickets correctly and includes the same columns but will not display the “Take” link.
Any advice on how I can get this to work.