We have a system which was set up by another admin to create new tickets
when an email is received at email@example.com.
A ticket is then created in a default queue.
However, replies to emails with the ticket number do not get added to
The system has been set up to use fetchmail polling the server.
Since we use Postfix and the system is a default Debian set up what
would be the best way to implement tickets being automatically generated
and replies being added to the ticket.
It looks to me from the docs that aliasing should be able to do the
trick - but I’m wondering why the admin decided to use fetchmail. Also,
I believe procmail is a possible way to do this.
Any pointers gratefully received,
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com http://www.freewayprojects.com/
Email: firstname.lastname@example.org mailto:email@example.com
Phone: +44 (0)1752 267090