in RT_SiteConfig.pm i have added new LifeCycle for adding new statused for the ticker. Then I have change in Queues to new Lifecycle wich in my case is orders. Problem is that when I try to create new ticket I still see some old statused and not new ones.
RT_Config or your local RT_SiteConfig.pm? Hopefully the later!
The config fragment you posted seems to indicate from the transitions that you can never get to “returned”, “delivery” or “delivered” statuses. The transitions also have some duplicate states, and some non-existent states (eg “panding”). Its also missing some of the definition for the lifecycle (the initial, active, inactive and defaults sections).
@GreenJimll tnx. I also noticed this by selft and it is now fixed but still i am having same issue.
Can you check again this: https://pastebin.com/CneXDqxs if you see something that i do not see.
You’ve still got actions that don’t match states you have elsewhere.
Do you see anything in your RT or web server logs when you clear the Mason cache, restart and then try to make a ticket in a queue with this custom lifecycle?
I think you should copy the example and make the changes again and just be sure if you change/remove/add a status to update it everywhere in the Lifecycles hash that needs updating.