Hi there,
Is there any way of setting up RT to permanently CC someone on all correspondance within RT without having to manually add them as AdminCC to all tickets?
For example, if one RT users takes ownership of a ticket and replies to the requestor, another RT user will receive all correspondance via e-mail. I know this can be done by adding an e-mail address as AdminCC manually, but I would like this to be done automatically.
Any help would be appreciated
Regards,
Andrew Cote
User Support Specialist
P\S\L Group Canada
Office: +1.514.938.2600 x2520
www.pslgroup.com
Hi there,
Is there any way of setting up RT to permanently CC someone on all correspondance within RT without having to manually add them as AdminCC to all tickets?
For example, if one RT users takes ownership of a ticket and replies to the requestor, another RT user will receive all correspondance via e-mail. I know this can be done by adding an e-mail address as AdminCC manually, but I would like this to be done automatically.
Any help would be appreciated
How about if you created a group which would be the cc for the
queue in question (under watchers for said queue)?
Andrew,
Do you want this to happen automatically for all Queues in RT or just
certain Queues?
If ALL Queues, RT has a RT_Site_Config.pm setting for that.
If “Queue-by-Queue”, there is scrip code in the wiki for that. This code is
for "Cc’, but you could modify it for “AdminCc”.
Kenn
LBNLOn Tue, Aug 3, 2010 at 7:25 AM, Andrew Cote andrew.cote@pslgroup.comwrote:
Hi there,
Is there any way of setting up RT to permanently CC someone on all
correspondance within RT without having to manually add them as AdminCC to
all tickets?
For example, if one RT users takes ownership of a ticket and replies to the
requestor, another RT user will receive all correspondance via e-mail. I
know this can be done by adding an e-mail address as AdminCC manually, but I
would like this to be done automatically.
Any help would be appreciated
Regards,
Andrew Cote
User Support Specialist
P\S\L Group Canada
Office: +1.514.938.2600 x2520
www.pslgroup.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com