Is there any way of setting up RT to permanently CC someone on all correspondance within RT without having to manually add them as AdminCC to all tickets?
For example, if one RT users takes ownership of a ticket and replies to the requestor, another RT user will receive all correspondance via e-mail. I know this can be done by adding an e-mail address as AdminCC manually, but I would like this to be done automatically.
Any help would be appreciated
User Support Specialist
P\S\L Group Canada
Office: +1.514.938.2600 x2520