Adding Requestors/CC

I am trying to figure out how to allow an unregistered (ie Everyone)
user to email a ticket and get added to the ticket as a CC or
Requester for all future notification on the ticket.

Any help is appreciated.

Anyone that emails RT and as a result a ticket is created then by
default the sender’s email address will be added as the requester and
any should receive future updates …
If the problem you are having is that a ticket is not created , then you
need to check from Global/Group Rights that the Everyone group have
right to Create Ticket and Reply to Ticket.


Adam Goldsmith wrote: