We’re in te process of testing RT3 for use as a call-tracking system.
For archiving purposes we would like to send a copy of any message
going through RT3 to a specific email adres. From what I understood is
that ‘Queue-Watchers’ is te way to go. The problem is that when I try
to add a user to the ‘watcher’, I get the message: ‘Group not found’.
The version RT3 I’m using is 3.4.1.
Does somebody know what I’m doing wrong or is this a known problem?
René de Vries firstname.lastname@example.org
Tunix Internet Security & Training