We’re in te process of testing RT3 for use as a call-tracking system.
For archiving purposes we would like to send a copy of any message
going through RT3 to a specific email adres. From what I understood is
that ‘Queue-Watchers’ is te way to go. The problem is that when I try
to add a user to the ‘watcher’, I get the message: ‘Group not found’.
The version RT3 I’m using is 3.4.1.
Does somebody know what I’m doing wrong or is this a known problem?
Thanks,
Rene
René de Vries rene@tunix.nl
Tunix Internet Security & Training
We’re in te process of testing RT3 for use as a call-tracking
system. For archiving purposes we would like to send a copy of any
message going through RT3 to a specific email adres.
When you say “any message” do you mean every transaction? every email?
every corrospondance?
If you mean every email, I’d do it at the MTA level.
From what I understood is that ‘Queue-Watchers’ is te way to go.
Yes, that’s one way to do it. You could create the user, add it as a
queue watcher, and set your scrips appropriately. Another way would be
to write a custom scrip to send email, and trigger it on every
transaction.
What I would like to have is a copy of ANY message (in or out going) to
be forwarded to a specific email address.
The queue watcher seemed to be the way to do this, but the interface
complains when trying to add a user as watcher.
ReneOn Apr 12, 2005, at 15:32, seph wrote:
We’re in te process of testing RT3 for use as a call-tracking
system. For archiving purposes we would like to send a copy of any
message going through RT3 to a specific email adres.
When you say “any message” do you mean every transaction? every email?
every corrospondance?
If you mean every email, I’d do it at the MTA level.
From what I understood is that ‘Queue-Watchers’ is te way to go.
Yes, that’s one way to do it. You could create the user, add it as a
queue watcher, and set your scrips appropriately. Another way would be
to write a custom scrip to send email, and trigger it on every
transaction.
seph
René de Vries rene@tunix.nl
Tunix Internet Security & Training
What I would like to have is a copy of ANY message (in or out going)
to be forwarded to a specific email address.
The queue watcher seemed to be the way to do this, but the interface
complains when trying to add a user as watcher.
yes, but that’s an error I don’t recognize offhand. Does the user have
permission to watch the queue?
What I would like to have is a copy of ANY message (in or out going)
to be forwarded to a specific email address.
The queue watcher seemed to be the way to do this, but the interface
complains when trying to add a user as watcher.
yes, but that’s an error I don’t recognize offhand. Does the user have
permission to watch the queue?
You have to give the user either watcher or admin watcher permissions …
What I would like to have is a copy of ANY message (in or out going)
to be forwarded to a specific email address.
The queue watcher seemed to be the way to do this, but the interface
complains when trying to add a user as watcher.
yes, but that’s an error I don’t recognize offhand. Does the user have
permission to watch the queue?
You have to give the user either watcher or admin watcher permissions
…
Roy
René de Vries rene@tunix.nl
Tunix Internet Security & Training