Adding priority to QuickCreate

RT Users
1

Ok, this is driving me barmy.

Can someone point me in the right direction to get Priority added to
the QuickCreate portlet? Because I’ve come up with this:
https://bpaste.net/show/ccfd659d3166

And although I get the right options, it never sets the priority.

Anyone care to help me out with this frustrating problem?

2

Ok, this is driving me barmy.

Can someone point me in the right direction to get Priority added to
the QuickCreate portlet? Because I’ve come up with this:
https://bpaste.net/show/ccfd659d3166

And although I get the right options, it never sets the priority.

Anyone care to help me out with this frustrating problem?

share/html/Elements/QuickCreate has callback hooks. Use those.

-m

3

Ok, so I got it working with a bit of help from trwww in IRC:

Add the following to share/html/Elements/QuickCreate:

<&|/l&>Priority: <& /Elements/SelectPriority, Name => 'InitialPriority', Default => $args->{InitialPriority} &>

And also modify share/html/index/html to include the following:

if ( $ValidCFs && !$skip_create ) {
my ($t, $msg) = CreateTicket(
Queue => $ARGS{‘Queue’},
Owner => $ARGS{‘Owner’},
Status => $ARGS{‘Status’},
InitialPriority => $ARGS{‘InitialPriority’},

Hope this information is useful to someoneOn 26 November 2015 at 09:14, Ewan Meadows ewan.meadows@gmail.com wrote:

I did, but it appears to me that the priority gets set during ticket
creation by the Queue mechanism?

On 25 November 2015 at 23:05, Matt Zagrabelny mzagrabe@d.umn.edu wrote:

On Wed, Nov 25, 2015 at 4:58 PM, Ewan Meadows ewan.meadows@gmail.com wrote:

Ok, this is driving me barmy.

Can someone point me in the right direction to get Priority added to
the QuickCreate portlet? Because I’ve come up with this:
https://bpaste.net/show/ccfd659d3166

And although I get the right options, it never sets the priority.

Anyone care to help me out with this frustrating problem?

share/html/Elements/QuickCreate has callback hooks. Use those.

-m