Adding new users

Is there any instructions or tips on how to add a bunch (100-1000) of
non-priviledged users to RT?

I know I read that customers can send mail to RT and create a ticket but is
there a mechanism where it can grab mail from an exchange mailbox and then
process that as a ticket? for example all mail that goes to
support@domain.com mailto:support@domain.com should be sent to the
support queue.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448

Yes you can use fetchmail. Is you do a search in the archives you will
find lot’s of examples on how to do this.

Or if you do a google search on fetchmail and exchange (or imap) there
will be examples on how to do this.

But for what it is worth:

You create a .fetchmailrc file in the users home directory that will be
checking the email

And to use this with exchange I think you would enter this in the
.fetchmailrc file:

poll mail.server.ca with proto IMAP timeout 200 user 'rttest@server.ca’
password ‘tar12345’ is ‘rt@localhost’ here

My syntax might be off

Then then add this to your rc.local file:

fetchmail -daemon 120 (where 120 is the number of seconds delay between
each check of the server for email)

PhilFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Maciak,
TJ
Sent: Tuesday, June 21, 2005 2:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] adding new users

Is there any instructions or tips on how to add a bunch (100-1000) of
non-priviledged users to RT?

I know I read that customers can send mail to RT and create a ticket but
is there a mechanism where it can grab mail from an exchange mailbox and
then process that as a ticket? for example all mail that goes to
support@domain.com should be sent to the support queue.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713

F: (616)456-3448

You can just create a ‘contact’ in AD and then cc all email destned for your techsupport@domain.com to that contact if you wish to keep a copy within exchange. There are a few benefits to doing it this way, not to mention its really easy to get up and running.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tue Jun 21 14:35:03 2005
Subject: [rt-users] adding new users

Is there any instructions or tips on how to add a bunch (100-1000) of non-priviledged users to RT?

I know I read that customers can send mail to RT and create a ticket but is there a mechanism where it can grab mail from an exchange mailbox and then process that as a ticket? for example all mail that goes to support@domain.com should be sent to the support queue.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448