Adding HTML comment with a scrip

RT Users
1

Hello,

I am trying to add a comment as a scrip with some html tags. For example:

$self->TicketObj->Comment(Content=> “Hello”, Type=>‘text/html’);

The “Type” parameter does not seem to do anything though. Is it not possible to add comments as HTML using a scrip?

Thanks.

2

Hi Armen,On Thu, Sep 24, 2015 at 2:00 PM, Armen Tashjian Armen.Tashjian@sce.com wrote:

Hello,

I am trying to add a comment as a scrip with some html tags. For example:

$self->TicketObj->Comment(Content=> “Hello”,
Type=>‘text/html’);

The “Type” parameter does not seem to do anything though. Is it not
possible to add comments as HTML using a scrip?

I notice you are using the word, “scrip”. Without a ‘t’ the word has a
different connotation in RT. With a ‘t’, like script, it means a perl
script - which your code fragment above suggests you are doing.

Which one are you talking about: scrip or script?

Cheers,

-m

3

Try this:

my $myContent = “Hello”;

Create a mime object to tell RT that the comment will be an HTML comment.

my $mimeObj = MIME::Entity->build(
Type => “text/html”,
Charset => ‘UTF-8’,
Data => $myContent
);

$self->TicketObj->Comment(MIMEObj => $mimeObj);

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