I wonder if someone can help. I have just installed RT 2.0.5 and am
evaluating it for our support team. Everything looks fine so far except for
one thing. Due to the way in which we receive certain requests we need to be
able to forward details out of the RT system to ‘some other email address’.
Basically like the ‘reply’ action only taking the TO address from the form
and not the ticket details.
The config.pm refers to ‘ExtraTransactionActions’ option but gives no
indication as to how to use it! Can anyone point me in the right direction?