Adding Customfields to QuickCreate Portlet

RT Users
1

Hi

I am now trying to add a global ticket CF to the homepage QuickCreate
Portlet

i have have followed the wiki (below) and my custom field will not appear
when i view the QuickTicket Poerlet
(http://requesttracker.wikia.com/wiki/QuickTicket#Add_custom_fields_to_portlet)

below are why current Quickticket and QuckTicketCustomField files as set out
in the above wiki

thank you in advance

Quickticket

%##################################
%#Table Setup
%##################################

<&| /Widgets/TitleBox, title => loc('TEST - Quick ticket creation (Better edition!) - Dont Touch!!') &> Config->Get('WebPath')%>/index.html" % $m->callback(CallbackName => 'InFormElement'); >

%##################################
%#Table Layout and Formatting
%##################################

%##################################
%#Table Data - Basics
%##################################

Basics: Subject:

Requestors:

Queue:
<& /Elements/SelectNewTicketQueue, Name => ‘Queue’ &>

Owner:

id%>" selected="selected"><&|/l&>Me Nobody->id%>"><%loc('Nobody')%>

Content:

%##################################
%#Table Data - CustomFields
%##################################

Custom Fields:

Product:

<select type=“select” name=“Product”,Default => “-”>

- LFM Server LFM Gateway LFM NetView

Version:

<select type=“select” name=“Product”,Default => “-”>

- 4.1.00.17 4.1.10.01 4.2.00.00
  • Alert_Support:

%##################################
%#Table End - Create Ticket
%##################################

<& /Elements/Submit, Label => loc(‘Create’) &>

QuickTicketCustomFields
<& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj, InTable
=> 1 &>
<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj =>
$QueueObj, InTable => 1 &>

<%init>
my $Queue = $ARGS{Queue};
my $QueueObj = RT::Queue->new($session{‘CurrentUser’});
$QueueObj->Load($Queue) || Abort(loc(“Queue could not be loaded.”));
</%init>

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2

Sorry the reply ate my code but here is the problem part

Alert_Support:

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3

Dnia 2013-07-04, czw o godzinie 09:21 -0700, scott.dalzell pisze:

Hi

I am now trying to add a global ticket CF to the homepage QuickCreate
Portlet

i have have followed the wiki (below) and my custom field will not appear
when i view the QuickTicket Poerlet
(http://requesttracker.wikia.com/wiki/QuickTicket#Add_custom_fields_to_portlet)

Few days ago I wrote an extension based on this wiki page, if you’d like
I can send it to you.

Regards,
Robert Wysocki
administrator systemów linuksowych, dba
Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław
ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

4

That would me great if you could

thank you

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