Do the custom status show up in ticket detail? If it does, then chances
are you’re just not seeing it in some “views”. I had the same problem
until I realized the “views” were actually search queries and the
queries did not include the custom status I created. What I did was to
customize those queries to include the custom status in the search.
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[mailto:firstname.lastname@example.org] On Behalf Of Chris
Sent: Thursday, November 18, 2004 10:20 AM
Subject: [rt-users] Adding custom status fields - failed
I searched through the old archives as suggested and found a message
from May 20, 2004. It said to create a file in /opt/rt3/local/lib/RT/
called Queue_Local.pm with the following content:
@ACTIVE_STATUS =3D qw(new open stalled onhold intesting);
@INACTIVE_STATUS =3D qw(resolved rejected deleted); @STATUS =3D
1; # the file needs to end with this
I added it, and when I restarted the web server (Apache on SuSe 8.0), it
complained about the "3D"s, so I removed them, restarted again, and
everything compiled fine.
Problem is, the statuses I added do not show up once I relogin to RT.
Any idea what this issue(s) is/are?
Again, I’m running RT 3.0.4
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