Adding custom status fields - failed

Hello,

I searched through the old archives as suggested and found a message
from May 20, 2004. It said to create a file in /opt/rt3/local/lib/RT/
called Queue_Local.pm with the following content:

Queue_Local.pm

@ACTIVE_STATUS =3D qw(new open stalled onhold intesting);
@INACTIVE_STATUS =3D qw(resolved rejected deleted);
@STATUS =3D (@ACTIVE_STATUS, @INACTIVE_STATUS);

1; # the file needs to end with this

I added it, and when I restarted the web server (Apache on SuSe 8.0),
it complained about the "3D"s, so I removed them, restarted again, and
everything compiled fine.

Problem is, the statuses I added do not show up once I relogin to RT.

Any idea what this issue(s) is/are?

Again, I’m running RT 3.0.4

-Chris.

[This E-mail was scanned for viruses by Declude Virus Detection Software [mail.irpweb.net]]

Did you restart your webserver?On Thu, Nov 18, 2004 at 10:20:27AM -0500, Chris Cahill wrote:

Hello,

I searched through the old archives as suggested and found a message
from May 20, 2004. It said to create a file in /opt/rt3/local/lib/RT/
called Queue_Local.pm with the following content:

Queue_Local.pm

@ACTIVE_STATUS =3D qw(new open stalled onhold intesting);
@INACTIVE_STATUS =3D qw(resolved rejected deleted);
@STATUS =3D (@ACTIVE_STATUS, @INACTIVE_STATUS);

1; # the file needs to end with this

I added it, and when I restarted the web server (Apache on SuSe 8.0),
it complained about the "3D"s, so I removed them, restarted again, and
everything compiled fine.

Problem is, the statuses I added do not show up once I relogin to RT.

Any idea what this issue(s) is/are?

Again, I’m running RT 3.0.4

-Chris.


[This E-mail was scanned for viruses by Declude Virus Detection Software
[mail.irpweb.net]]


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Do the custom status show up in ticket detail? If it does, then chances
are you’re just not seeing it in some “views”. I had the same problem
until I realized the “views” were actually search queries and the
queries did not include the custom status I created. What I did was to
customize those queries to include the custom status in the search.

  • Rim

Rimbert Rivera
Manager, Information Technology
COMTEX News Network
rrivera@comtex.com
(703) 820-2000
Discover more about COMTEX at: http://www.comtex.com/
This e-mail is intended solely for the person or entity to which it is
addressed and may contain confidential and/or privileged information.
Any review, dissemination, copying, printing or other use of this e-mail
by persons or entities other than the addressee is prohibited. If you
have received this e-mail in error, please contact the sender
immediately and delete the material from any computer.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chris
Cahill
Sent: Thursday, November 18, 2004 10:20 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Adding custom status fields - failed

Hello,

I searched through the old archives as suggested and found a message
from May 20, 2004. It said to create a file in /opt/rt3/local/lib/RT/
called Queue_Local.pm with the following content:

Queue_Local.pm

@ACTIVE_STATUS =3D qw(new open stalled onhold intesting);
@INACTIVE_STATUS =3D qw(resolved rejected deleted); @STATUS =3D
(@ACTIVE_STATUS, @INACTIVE_STATUS);

1; # the file needs to end with this

I added it, and when I restarted the web server (Apache on SuSe 8.0), it
complained about the "3D"s, so I removed them, restarted again, and
everything compiled fine.

Problem is, the statuses I added do not show up once I relogin to RT.

Any idea what this issue(s) is/are?

Again, I’m running RT 3.0.4

-Chris.

[This E-mail was scanned for viruses by Declude Virus Detection Software
[mail.irpweb.net]]

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Do the custom status show up in ticket detail? If it does, then chances
are you’re just not seeing it in some “views”. I had the same problem
until I realized the “views” were actually search queries and the
queries did not include the custom status I created. What I did was to
customize those queries to include the custom status in the search.
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chris
Cahill
Sent: Thursday, November 18, 2004 10:20 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Adding custom status fields - failed

Hello,

I searched through the old archives as suggested and found a message
from May 20, 2004. It said to create a file in /opt/rt3/local/lib/RT/
called Queue_Local.pm with the following content:

Same question asked of the original poster in that thread.

Did you restart your web server?

Andy Harrison