Adding custom fields to the create.html in SelfService

RT Users
1

Does anyone have any documentation or examples of how to add created
custom fields to the create.html used for ticket creation in
SelfService? We have these extra fields we need in the form but the
form only includes the most basic of default fields. (we’re trying to
call a few dropdown fields we created)

Also, assuming nobody can answer how to do this, has anyone ever used
Bestpracticals Support? It seems a bit harsh at $1500 per quarter with
you only getting to use it 4 times in that quarter.

2

Does anyone have multiple RT installations (with separate webmux.pl,
RT_SiteConfig.pm, etc) running under one virtual host? Like:

http://rt.host.com/rt1/
http://rt.host.com/rt2/

Thanks.

-Ed

Ed Santora, System Administrator
Harvard University, Academic Computing
Division of Continuing Education

3

Rodney Caston wrote:

Does anyone have any documentation or examples of how to add created
custom fields to the create.html used for ticket creation in
SelfService? We have these extra fields we need in the form but the
form only includes the most basic of default fields. (we’re trying to
call a few dropdown fields we created)
I’ve sent you patch that enable CFs in SelfService. Isn’t it an example?

Also, assuming nobody can answer how to do this, has anyone ever used
Bestpracticals Support? It seems a bit harsh at $1500 per quarter with
you only getting to use it 4 times in that quarter.
IMHO you should contact with sales@ if you want to be sponsor of the
feature.

4

http://wiki.bestpractical.com/index.cgi?MultipleInstances

with mod_perl you can’t run different RT instances under same apache
server instances.

Ed Santora wrote: