Adding Custom Fields to Quick Create

RT Developers
1

Hi,

I’m working on adding custom fields to Quick Create on the main page of RT. I’ve been wading through code, but I’m having a hard time finding how RT saves the values of Custom Fields to tickets.

Can anyone shed some light or point me in the right direction?

Thanks!
Jon

2

Hi,

I’m working on adding custom fields to Quick Create on the main page
of RT. I’ve been wading through code, but I’m having a hard time
finding how RT saves the values of Custom Fields to tickets.

Can anyone shed some light or point me in the right direction?

share/html/Ticket/Create.html call share/html/Ticket/Display.html on
submit, after some processing, then Display.html do little processing
and pass args to RT::Interface::Web::CreateTicket which call
RT:Ticket::Create which create the ticket and add the customfields
values from args.

my ($status, $msg) = $self->_AddCustomFieldValue(
[…]

3

Hi,

I have found one solution, but it is not clear. I can find the ticket id in
message that is created.

I have added this code to /Elements/QuickCreate :

<&|/l&>Customer:

and this part to index.html :

if ( $ARGS{‘Customer’} )
{
my @ids = split(’ ', $msg); # split message with new ticket
info
my $ticketid = $ids[1]; # get id of newly created
ticket (always on second position)
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = “Customer”; # Name of Custom Field
$cf_obj->LoadByName( Name => $cf_name );
my $Ticket = RT::Ticket->new($session{‘CurrentUser’});
$Ticket->LoadById($ticketid);
my ($status, $msg2) = $Ticket->_AddCustomFieldValue(
Field => $cf_name,
Value => $ARGS{‘Customer’}
);
push @results, $msg2;

        }

I hope this can help or somebody can show me different (clear) way how to do
it.

Thanks,

Z.

Emmanuel Lacour wrote:

Hi,

I’m working on adding custom fields to Quick Create on the main page
of RT. I’ve been wading through code, but I’m having a hard time
finding how RT saves the values of Custom Fields to tickets.

Can anyone shed some light or point me in the right direction?

share/html/Ticket/Create.html call share/html/Ticket/Display.html on
submit, after some processing, then Display.html do little processing
and pass args to RT::Interface::Web::CreateTicket which call
RT:Ticket::Create which create the ticket and add the customfields
values from args.

my ($status, $msg) = $self->_AddCustomFieldValue(
[…]

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View this message in context: http://www.nabble.com/Adding-Custom-Fields-to-Quick-Create-tp18220450p19530792.html

4

Hi,

I’m working on adding custom fields to Quick Create on the main page of RT. I’ve been wading through code, but I’m having a hard time finding how RT saves the values of Custom Fields to tickets.

Can anyone shed some light or point me in the right direction?

Thanks!
Jon