Adding custom field to RT at a glance's 10 highest priority tickets I own section

RT Users
1

Hi,

My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for. I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the 10 newest unowned tickets section. Does anyone have any ideas on how to do this. When I click the edit links a list of fields is shown, but my custom fields are not in the list.

Thanks.

Shane

2

When editing the search, click Advanced, and add

,‘CustomField.{Org}’

to the end of the Format

Then save the search with a new name, and use it instead of the original in the RT at a Glance-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Shane Vedvik
Sent: Saturday, May 18, 2013 12:21 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Adding custom field to RT at a glance’s 10 highest priority tickets I own section

Hi,

My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for. I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the 10 newest unowned tickets section. Does anyone have any ideas on how to do this. When I click the edit links a list of fields is shown, but my custom fields are not in the list.

Thanks.

Shane

RT Training in Seattle, June 19-20: Training — Best Practical Solutions

3

Your custom fields are not in the list because they are applied to specific
queues. You either have to limit search by queue or use Jim’s trick.On Sat, May 18, 2013 at 8:21 PM, Shane Vedvik shane@markentsolutions.comwrote:

Hi,

My instance of RT has a custom field called Org that contains a unique
organization id for the customer the ticket is for. I would like to be
able to add this field to the RT at a glance page in the 10 highest
priority tickets I own section as well as the 10 newest unowned tickets
section. Does anyone have any ideas on how to do this. When I click the
edit links a list of fields is shown, but my custom fields are not in the
list.

Thanks.

Shane

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.