Adding Custom Field to MyTickets

RT Users
1

Team,

I’ve made a few customizations to the MyTickets section of the RT at a glace page, but what I’d really like to do next is add a custom field (Customer Name) in place of the Priority field. Any ideas on how to do this?

Thanks

-Stevo

2

Stevo wrote:

Team,

I’ve made a few customizations to the MyTickets section of the RT at a
glace page, but what I’d really like to do next is add a custom field
(Customer Name) in place of the Priority field. Any ideas on how to do
this?
Start from
Request Tracker Wiki

I didn’t investigate how to do it in 3.2.x but it’s deferent I’m sure.

3

Look at the ‘Format’ line in your custom component.

Format => “‘<a href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#’, ‘<a href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’, QueueName, ExtendedStatus, CreatedRelative, ‘LastUpdatedRelative/TITLE:Updated’,”,On Mon, Oct 11, 2004 at 10:58:44AM -0700, Stevo wrote:

Team,

I’ve made a few customizations to the MyTickets section of the RT at a glace page, but what I’d really like to do next is add a custom field (Customer Name) in place of the Priority field. Any ideas on how to do this?

Thanks

-Stevo

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

4

Thanks for the help. I got it worked out thanks to Jason Diegmueller who
suggested the following format in my search:

CustomField.{CustomFieldName}

-Steve----- Original Message -----
From: “Todd Chapman” rt@chaka.net
To: “Stevo” checkpoint@ozbergs.com
Cc: rt-users@lists.fsck.com
Sent: Monday, October 11, 2004 10:24 AM
Subject: Re: [rt-users] Adding Custom Field to MyTickets

Look at the ‘Format’ line in your custom component.

Format => “‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
‘<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
QueueName, ExtendedStatus, CreatedRelative,
‘LastUpdatedRelative/TITLE:Updated’,”,

On Mon, Oct 11, 2004 at 10:58:44AM -0700, Stevo wrote:

Team,

I’ve made a few customizations to the MyTickets section of the RT at a
glace page, but what I’d really like to do next is add a custom field
(Customer Name) in place of the Priority field. Any ideas on how to do
this?

Thanks

-Stevo

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com