Adding CCs to Watchers List

RT Developers
1

I was wondering if anyone has a scrip that will
automatically add the ccs on an email to the ticketing system to the
watchers list for this ticket. I have been trying to get something like
this to work for our install base.

Thanks,

–Eric Gunnett

2 
       I was wondering if anyone has a scrip that will

automatically add the ccs on an email to the ticketing system to the
watchers list for this ticket. I have been trying to get something like
this to work for our install base.

Thanks,

–Eric Gunnett

We were looking for the exact same thing, and since the config option:

ParseNewMessageForTicketCcs

only works for newly created tickets, but we wanted it for both new
tickets and replies to existing tickets, we patched the code directly.
Although it is not a scrip, I did make it a config option like above, so
maybe since others have requested this same feature in the past:

http://lists.bestpractical.com/pipermail/rt-users/2005-June/032116.html

something similar to my patch can be added into future versions of RT.
With the attached patch, just add this config setting to your
RT_SiteConfig.pm:

Set($ParseFollowupMessageForTicketCcs , 1);

~Jason

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rt-add-ticket-ccs-on-followups.patch (1.41 KB)