we are using RT 4.4.1
Condition: On Create
Action: Notify Requester and CC
Queue has CC watcher.
When using RT web UI, the requester and CC watcher are receiving email. but when the ticket is created using Email then both requester as well as CC ARE NOT receiving email.
Please advise how to solve this.
(Hmm… editing this reply. )
This looks more like an issue with either the Scrip is not being called (check it’s enabled and is applied to the relevant queue(s) or globally.
Or it may be an issue with it sending emails? Check the logs, and RT logs to see if you can determine where it’s going wrong.
And wind logging up to Debug.