Adding CC to ticket on create

RT Users
1

To all,

I saw an E_mail here that referred to

“Set($ParseNewMessageForTicketCcs , 1);” as a way to get RT to
automatically put the CC of an E_mail into the CC of a ticket when RT
creates the ticket. However, I cannot find that reference in RT. Can
someone help me to find that parameter? Thanks.

Kenn
LBNL

2

Hmm, i’m not sure, but i thinkk this comes with bps:
RT-Extension-CommandByMail, i think i read this somewhere there.

Torsten2007/3/12, Kenneth Crocker KFCrocker@lbl.gov:

To all,

    I saw an E_mail here that referred to

“Set($ParseNewMessageForTicketCcs , 1);” as a way to get RT to
automatically put the CC of an E_mail into the CC of a ticket when RT
creates the ticket. However, I cannot find that reference in RT. Can
someone help me to find that parameter? Thanks.

Kenn
LBNL

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Torsten Brumm

http://www.torsten-brumm.de

3

Not quite …
look in etc/RT_Config.pm
Roy

Torsten Brumm wrote: