I think I don’t completely understand something about how RT works.
How can I add a CC to a ticket that’s just the raw email address, ie.
the user doesn’t have an account on our server? Any time I try, I
receive the error message “Could not find or create that user”. I
don’t really want to litter our system with a bunch of randomly
created users - I just want to be able to send correspondance to users
without them actually having an account. Is that even possible? If
it’s not, then where am I overthinking this? What would be the
"normal" way of doing things?
Internet System Administrator, Baker College