Adding arbitrary CC email addresses?

RT Users
1

I think I don’t completely understand something about how RT works.
How can I add a CC to a ticket that’s just the raw email address, ie.
the user doesn’t have an account on our server? Any time I try, I
receive the error message “Could not find or create that user”. I
don’t really want to litter our system with a bunch of randomly
created users - I just want to be able to send correspondance to users
without them actually having an account. Is that even possible? If
it’s not, then where am I overthinking this? What would be the
"normal" way of doing things?

Thanks,
Johnathan
Johnathan Bell
Internet System Administrator, Baker College

2

I think I don’t completely understand something about how RT works. How can I add a CC to a
ticket that’s just the raw email address, ie. the user doesn’t have an account on our server?

RT creates a User account behind your back when you do that.
They’re an unprivileged user without a password, but RT needs the User
account to track things internally.

Any time I try, I receive the error message “Could not find or create that user”. I don’t
really want to litter our system with a bunch of randomly created users - I just want to be
able to send correspondance to users without them actually having an account. Is that even
possible? If it’s not, then where am I overthinking this? What would be the “normal” way of
doing things?

Are you using RT::Authen::ExternalAuth or just normal RT auth?
If the former, go look at the AutoCreateNonExternalUsers config
setting (and your logs)

-kevin

1 Like
3

RT creates a User account behind your back when you do that.
They’re an unprivileged user without a password, but RT needs the User
account to track things internally.

That makes sense…

Are you using RT::Authen::ExternalAuth or just normal RT auth?
If the former, go look at the AutoCreateNonExternalUsers config
setting (and your logs)

Yes. Set that to “1” and it works… Just to be sure, these people
who are “auto created” can’t log in to RT? How are they keyed, by
email address?

Thanks,
Johnathan

Johnathan Bell
Internet System Administrator, Baker College

4 
 RT creates a User account behind your back when you do that.
 They're an unprivileged user without a password, but RT needs the User
 account to track things internally.

That makes sense…

 Are you using RT::Authen::ExternalAuth or just normal RT auth?
 If the former, go look at the AutoCreateNonExternalUsers config
 setting (and your logs)

Yes. Set that to “1” and it
works… Just to be sure, these people who are “auto created” can’t log in to RT? How are they keyed, by email address?

If they don’t have a password or an entry in LDAP they won’t be able
to log in. Search for users with that email address and you’ll find
their user record.

-kevin

1 Like