Hello Again,
One other separate but related question regarding incoming
RT emails. I have ParseNewMessageForTicketCcs set to true; which allows
me to have a ticket come in via email and the CC addresses are "bound"
to the ticket. Any subsequent emails, either adding additional CC
emails or removing CC emails doesn’t update in a similar fashion. I am
pretty sure someone has wanted to do this, is there a way to pull it
off, basically extend the ParseNewMessageForTicketCcs past initial
ticket creation?
Thanks!