Adding an additional Status value

RT Users
1

I would like to add an additional status value of As Time Permits.

The Quick Search show the top 3 statuses, that is New, Open, Stalled and
I would like to retain those for what I call true production support
trouble tickets.

Requests that may be small enhancements, research, etc. would be
categorized under As Time Permits status and would be dealt with separately.

Is this possible in 3.82? If so how do I introduce this?

Thanks in advance

Joe

2

Please search the wiki and list archives first.
This question is often asked, and RT_Config.pm even states:

You can define new statuses and even reorder existing statuses here.
WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
will break horribly. The statuses you add must be no longer than 10
characters.

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3

Thank you

Jerrad Pierce wrote: