A quick way to do this would be to just make use of the keyword selections.
there is a nice tutorial at
At 09:09 AM 11/4/2002, you wrote:
Is it possible to add another status type? I’ve got a group of users that
would like another status type to use for marking tickets of interest. They
mainly want to build a knowledge base. I haven’t had an opportunity to look
at the TemplateAnswers (Looks like that’s what everyone suggests for KB) in
contrib yet. They’re pretty intent on just having another status type.
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”