Adding a specific user to see/create tickets on 1 queue

RT Users
1

Hello,

Is there a possibility for us to create a queue that only a certain group of users can get into?
And so just see the tickets of that member group?

We would have 2 queue’s:

tech-queue
network-queue

f.e. we have user1 till user5 and user6 till user10.

I want that user1 till 5 can create tickets and see the queue on the tech-queue
and user6-10 can only view/create tickets on the network-queue.

Can someone help me with this, I couldn’t find a solution…

Thanks in advance…

Cheers,
lao

lao nightwolf -ansi/ascii/vga drawer/demo coder/txtGet more from the Web. FREE MSN Explorer download : http://explorer.msn.com

2

Hi lao,

We successfully created multiple queues and corresponding groups to view
them, as well as a group to oversee all queues. The setup is as follows:

Note that no-one belongs in multiple groups …

For Queue1 :
Configuration | Queues | Group Rights |
Group1 : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc

For Queue2 :
Configuration | Queues | Group Rights |
Group2 : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc

etc…

For MainQueue :
Configuration | Queues | Group Rights |
MainGroup : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc

Global :
Configuration | Global | Group Rights |
Everyone : CreateTicket
Owner : CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
ShowTicket
MainGroup : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc

Some of this is duplication of rights, but it works.

I hope this is set up clear enough to understand.

Rehan van der Merwe-----Original Message-----
From: lao nightwolf [mailto:lao_nightwolf@hotmail.com]
Sent: 07 September 2001 13:52
To: rt-users@lists.fsck.com
Subject: [rt-users] adding a specific user to see/create tickets on 1 queue

Hello,

Is there a possibility for us to create a queue that only a certain group of
users can get into?
And so just see the tickets of that member group?

We would have 2 queue’s:

tech-queue
network-queue

f.e. we have user1 till user5 and user6 till user10.

I want that user1 till 5 can create tickets and see the queue on the
tech-queue
and user6-10 can only view/create tickets on the network-queue.

Can someone help me with this, I couldn’t find a solution…

Thanks in advance…

Cheers,
lao

lao nightwolf -ansi/ascii/vga drawer/demo coder/txt

Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com
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