Adding a new field to tickets

Hello again,

I want to make a new field to assign to tickets, that contains a customer
ID (see my previous email) Is that something that’s easily possible, or
will that require some database hacking as well? At this stage, a simple
text entry field for each ticket would be ideal.

This looks promising:

http://www.helgrim.com/rtdocs/admin.html#28

“Plugging in your own user metadata”

But there is no content :frowning:

Any advice appreciated.

- Justin

Justin Hawkins
Internode Professional Access

your best bet is by using the Links/Relationships stuff to have the tickets
"Refer" to a customer id.On Wed, Sep 19, 2001 at 03:32:45PM +0930, Justin Hawkins wrote:

Hello again,

I want to make a new field to assign to tickets, that contains a customer
ID (see my previous email) Is that something that’s easily possible, or
will that require some database hacking as well? At this stage, a simple
text entry field for each ticket would be ideal.

This looks promising:

http://www.helgrim.com/rtdocs/admin.html#28

“Plugging in your own user metadata”

But there is no content :frowning:

Any advice appreciated.

  • Justin


Justin Hawkins
Internode Professional Access


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